Fraud, waste hotline receives 190 calls in 2018

OTTAWA – The city’s Audit committee received and discussed the Auditor General’s report on the Fraud and Waste Hotline and three new audit reports, yesterday (July 4).

The report on the hotline showed that 2018 saw similar numbers of residents and city staff contact the hotline to report concerns as compared to 2017. Of 190 reports to the hotline in 2018, 57 per cent came from the public and 43 per cent came from staff. Three quarters were made online. 

From the 194 reports that were closed last year, 27 were fully substantiated. Results of investigations included four employees being terminated and two resigning. 

The committee also received three new audit reports.

A Review of the Emergency Shelter Program – Use of a Specific Hotel found while the city has a medium- to long-term strategy and has implemented several measures to reduce the demand for and increase the supply of emergency shelter spaces, further efforts are needed to determine if procuring additional non-profit or permanent city-owned shelter accommodations is justified.

The city has seen an unprecedented, significant and sustained demand for emergency housing in the last few years. The city’s existing capacity for families has been unable to meet the increased demand, resulting in the city using more hotels and motels to provide temporary lodging. The audit confirms the city has processes and practices in place to ensure households are placed in approved properties using an open, transparent, fair and cost-effective process.

An Investigation of Cash Theft Incident – Meridian Theatres at Centrepointe found there were inadequate controls over the safeguarding of cash at the theatres. The drop safe was not at a secured location to mitigate risk of cash theft.

Management has implemented all three recommendations in the audit. A general manager’s directive was distributed to all Recreation, Cultural and Facility Services staff about enhanced cash-handing practices across the department. The practices include a regular cash-handling camera test and footage-review practice, as well as a review process to ensure that at least two staff are present during cash reconciliation counts when responding to cash-discrepancy incidents.

An Investigation of OC Transpo Clothing Allowance found the clothing allowance was not treated as a taxable benefit before 2018 and therefore was not included on employees’ T4 Statement of remuneration paid.

The Auditor General found no instances of ineligible staff receiving a clothing allowance.

In 2018, OC Transpo and payroll staff performed an internal review of the tax implications of clothing allowance processes. Because of the review, prepaid cards were discontinued as the way to provide clothing allowances. Starting fall 2018, clothing allowances were added to employees’ pay and are treated as a taxable benefit on employees’ T4 Statement of Remuneration Paid.

These reports will be before city council on Wednesday, July 10.